Custom Merchandise FAQs

Email your artwork to ben@dss.design or send it through the Free Quote page with your project details. Vector PDF, EPS or AI files are preferred. A high-resolution transparent PNG works for many DTF jobs. If your artwork is not production-ready, DSS can redraw or prepare it before proofing.

You can request a free quote by visiting our Free Quote page and filling out the form. Provide details about your project, and our team will get back to you promptly with a tailored solution.

Yes. DSS handles enquiries, design, approvals and ordering online, then ships custom merchandise, branded workwear, hats, signage and promotional products across Australia. Delivery cost and timing depend on the product, quantity, production method and destination.

DSS offers DTF printing, screen printing, flat and 3D embroidery, woven, rubber and chenille patches, sublimation, custom artwork and signage. The best method depends on the product, design, quantity, finish and budget.

Yes, we offer sustainable merchandise options, including products made from recycled materials and organic fabrics. Let us know your preferences, and we'll tailor solutions that align with your brand values.

Minimum order quantities vary by product and decoration method. Common starting points are 10 for DTF T-shirts and hoodies, stock caps and sublimated apparel; 25 for full custom hats, beanies and socks; 50 for stubby holders; and 100 for air fresheners. Your quote confirms the exact minimum.

Yes. Samples can usually be arranged and are charged. Availability, cost and timing depend on the product and supplier. Some express custom samples can be ready in around 5–10 days, while other items take longer.

Reach out to us through the Free Quote page, email us at ben@dss.design, or call +61 432 382 331. We're here to help with all your branding and merchandise needs.

Most custom merchandise orders take about 3–4 weeks plus shipping after artwork approval and payment. Locally printed items can sometimes be completed in under 2 weeks, sublimated apparel often takes 4–5 weeks, and sea-freight projects can take 7–9 weeks. DSS confirms the expected lead time on each quote.

Usually, yes. Sizes can normally be mixed within the same product and design, subject to supplier minimums for colours and styles. DSS confirms the size and colour rules before production.

Yes. DSS offers logo design, logo redraws, production artwork and broader branding support. We can prepare graphics suitable for printing, embroidery, signage, digital assets and merchandise.

Yes. DSS can manage concept development, artwork, sourcing, mockups, sampling, production and Australia-wide delivery. Everything is handled online, and production starts once the artwork, quote and full payment are approved.